Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unworn, unused, unwashed, and in the same condition you received it, with original tags attached. You’ll also need proof of purchase.

To start a return, contact us at studio@jstnjohn.com. Returns must be approved before being sent back.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges are non-refundable.

If your return is approved, we’ll provide instructions on where to send your item. Items returned without prior approval may not be accepted.

Damages & Issues

Please inspect your order when you receive it. If your item is defective, damaged, or you received the wrong item, contact us at studio@jstnjohn.com as soon as possible. We’ll review the issue and make it right.

Final Sale

Sale items, gift cards, custom or personalized items, and altered garments are final sale and cannot be returned.

Exchanges

We do not offer direct exchanges. If you need a different size or item, return your original purchase and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the refund.

If you have questions about a return, contact us at studio@jstnjohn.com.