Privacy

Last updated: August 20, 2026

JSTN JOHN ("JSTN JOHN," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you visit our website, place an order, create an account, sign up for communications, or otherwise interact with us.

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have regarding your information.

Information We Collect

Depending on how you interact with JSTN JOHN, we may collect:

Information you provide to us

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment and transaction information

• Account information

• Order history

• Information you provide when contacting customer service

• Information you provide when signing up for email or other marketing communications

We do not store complete payment card numbers. Payments are processed through our payment providers and are subject to their respective privacy policies and security practices.

Information collected automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages viewed, referring website, and information about how you interact with our website.

We may collect this information through cookies, pixels, tags, analytics tools, and similar technologies.

How We Use Your Information

We may use information we collect to:

• Process and fulfill orders

• Process payments and prevent fraudulent transactions

• Ship and deliver purchases

• Provide customer service

• Communicate with you about your orders

• Manage returns, refunds, and exchanges

• Send marketing communications when you have opted in or where otherwise permitted by law

• Improve our website, products, services, and customer experience

• Understand how customers use our website

• Personalize website content and advertising

• Measure the effectiveness of marketing and advertising

• Maintain the security and functionality of our website

• Detect, investigate, and prevent fraud or other unauthorized activity

• Comply with legal and regulatory obligations

• Enforce our policies and protect our rights

Marketing Communications

If you choose to receive marketing communications from JSTN JOHN, we may send you emails, text messages, or other communications about products, launches, collections, events, promotions, and other brand updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

If you receive marketing text messages from us, you may opt out by following the instructions provided in those messages.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or information about your account.

Cookies & Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand website traffic, analyze performance, and support marketing and advertising.

Some cookies may be placed by third-party services that provide analytics, advertising, payment, or other functionality.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

How We Share Information

We may share information with trusted third parties when necessary to operate our business and provide our services.

These may include:

• Shopify and other ecommerce service providers

• Payment processors

• Shipping and fulfillment providers

• Email and marketing service providers

• Analytics and advertising providers

• Customer service and technology providers

• Fraud prevention and security providers

• Professional advisors, such as attorneys, accountants, or consultants

These service providers may only receive information reasonably necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when we believe disclosure is necessary to comply with applicable law, respond to legal requests, protect our rights or property, investigate fraud or security issues, or protect the safety of our customers or others.

If JSTN JOHN is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar transaction, customer information may be transferred as part of that transaction.

We do not sell your personal information for money.

Third-Party Services

Our website may contain links to or integrate with third-party websites, applications, platforms, or services.

These third parties may collect or process information according to their own privacy policies. JSTN JOHN is not responsible for the privacy practices of third-party services that we do not control.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, enforce our agreements, comply with legal obligations, and for other legitimate business purposes.

The length of time we retain information depends on the type of information and why it was collected.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of your information.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is collected and used

• Opt out of certain marketing or targeted advertising activities

• Withdraw consent where processing is based on consent

• Exercise other rights provided by applicable privacy laws

To make a privacy-related request, contact us at studio@jstnjohn.com.

We may need to verify your identity before completing certain requests. Your rights may be subject to limitations and exceptions under applicable law.

Children's Privacy

JSTN JOHN is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us at studio@jstnjohn.com so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date at the top of this policy. Your continued use of our website after an updated Privacy Policy is posted means that you acknowledge the updated policy.

Contact

If you have questions about this Privacy Policy or how JSTN JOHN handles your information, please contact us:

JSTN JOHN
Email: studio@jstnjohn.com